If you do not get your package within 3 business days of the expected arrival date, let us know and we will file a trace with Canada Post.
If a trace is filed, Canada Post will start a investigation (which can take up to 5 business days to complete). If they locate the package, they will ship it to you and you will get it a few days later.
Signature Required oN Package?
By default, a signature will be required for ALL ORDERS. If you do not want this option, please leave us a note when ordering or email us at firstname.lastname@example.org
If you decide to leave this option out, the Guarantee Replacement Policy is Void.
Do I Need To Sign For My Package
All packages are defaulted to signature unless stated otherwise in the ordering notes.
ALL SALE ARE FINAL. NO REFUND/NO RETURN
Shipping to high theft areas
The following provinces have high percentage of postal theft: Nunavut, Northern Ottawa, Northern Quebec.
If you live in the area of the mentioned provinces above you are ordering at your own risk. Replacement will not be shipped out.
At the moment we are only accepting Interac e-transfers. Payment instructions will be provided with your order. We will only start preparing your order when the transfer has been received. After we receive the payment, your order will be shipped in 1-2 business days.
We hope to add more payments in the future. If you have suggestions please feel free to contact us at email@example.com
What if i dont send payments for my order?
Once an order is made it will be placed on hold until we receive payment, we will keep your order on hold for up to 48 hours. If payment is not made within 48 hours, your order will be cancelled and you will have to place a new order.
If you need more than 48 hours, please don’t hesitate to give us an email at firstname.lastname@example.org so we don’t cancel your order.